Refund Policy

At Eagles Technologies and Communications, we strive to provide high-quality products and excellent customer service. However, if you are not satisfied with your purchase, we offer a flexible refund and return policy to ensure customer satisfaction.

1. Eligibility for Refunds & Returns
You may request a refund or exchange under the following conditions:

✔ The product is defective, damaged, or not as described upon delivery.
✔ The request is made within 7 days of purchase or delivery.
✔ The product is in its original condition, unused, and with all packaging, manuals, and accessories intact.
✔ Proof of purchase (invoice or receipt) is provided.

2. Non-Refundable Items
❌ Products damaged due to misuse, mishandling, or improper installation.
❌ Items that have been tampered with, modified, or repaired by unauthorized personnel.
❌ Products purchased on final clearance or promotional sales (unless defective).
❌ Software, digital products, or licenses that have been downloaded or activated.
❌ Custom orders or special requests not eligible for standard returns.

3. Refund Process
If your product meets the eligibility criteria, follow these steps:

⿡ Contact Us – Email us at info@eaglestechgroup.com or call +234 810 326 2773 / +234 806 688 1874 to initiate a refund request.
⿢ Provide Details – Share your order number, reason for the refund, and supporting photos/videos (if applicable).
⿣ Return the Product – If required, ship or bring the product to our main branch at:
📍 143/144 Crown Plaza, Alaba International Market, Lagos, Nigeria.
⿤ Inspection & Approval – Our team will inspect the item and process the refund within 7-14 business days after approval.

4. Refund Methods
Refunds will be issued using the original payment method, unless otherwise agreed. Available options:

💳 Bank Transfer – If you paid via bank deposit or transfer.
💰 Store Credit – Option to receive credit for future purchases.
🔄 Exchange – Swap for another product of equal value (if preferred).

🚨 Cash refunds are not available for online transactions.

5. Late or Missing Refunds
If you haven’t received a refund within 14 business days after approval:
✔ Check your bank account or mobile wallet.
✔ Contact your bank or payment provider (as some transactions take time to process).
✔ If still unresolved, reach out to us at info@eaglestechgroup.com.

6. Shipping Costs for Returns
📦 Customers are responsible for return shipping costs unless the return is due to our error (wrong or defective item sent).
🚚 If returning a defective item, we may offer a shipping fee refund after verification.

7. Changes to This Policy
We reserve the right to update or modify this policy at any time. Changes will be posted on our website. Continued use of our services means you accept any updates.

8. Contact Us
For any refund-related inquiries, reach us at:

📧 Email: info@eaglestechgroup.com
📞 Call Us: +234 810 326 2773 | +234 806 688 1874
📍 Address: 143/144 Crown Plaza, Alaba International Market, Lagos, Nigeria